Lars Christian Iuel, Chief Executive Officer
Telenor Pakistan, engaging customers at the Centaurus, Islamabad, as
part of their Customer First Day 2013 activity.
Telenor Pakistan observed ‘Customer First Day 2013’ engaging its top
management executives along with the workforce in direct interaction
with the customers.
A statement issued by the company said that the exercise helped bring
Telenor Pakistan’s employees closer to the customers making them better
equipped to understand customers’ needs and expectations.
On this occasion, Lars Christian Iuel, Chief Executive Officer,
Telenor Pakistan said, “Customers should experience that they are our
first priority whenever they use our products and services. To be
successful in delivering that experience we must believe in and live in a
customer centric environment, and our employees can only deliver the
best customer experience when they are engaged with them. Engagement
like the Customer First Day does not only provide direct interaction
opportunity with the customers but also reflects as to how our values
can be leveraged to further improve the customer experience.”
The day-long activities were kicked off by the address of the CEO and
then the top management executives along with other employees headed
out to various locations in all the major cities interacting with the
customers and collecting their valuable feedback.
Moreover, various giveaways including mobile internet vouchers and
mobile internet bundles were also distributed among customers during the
field visits and at Sales & Service Centres across the country. The
activity concluded with regional events in Karachi, Lahore and
Islamabad where employees shared their experiences from customer
interaction.
Moreover, as a first of its kind initiative across the
telecommunications industry in Pakistan, Lars Christian Iuel, CEO,
Telenor Pakistan made himself available for an hour on Twitter directly interacting with the customers on the social media and responding to their queries.
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